Non-Anonymous Complaint Submission – Mono Group
Non-Anonymous Complaint Submission – Mono Group
Dear Visitor,
If you wish to submit a complaint non-anonymously, you will find the necessary information below.
The investigation and response process is carried out in accordance with the provisions of Act V of 2013 (Hungarian Civil Code). We will investigate the submitted complaint and notify you of the outcome within 30 days.
Complaint Investigation Deadline:
We will respond to your complaint within 30 days from the date of receipt.
Why is it necessary to provide a postal address?
In certain cases, the investigation of a complaint may require official notifications or the sending of documents. Therefore, providing a postal address is essential for proper communication and legal compliance.
Notice Regarding Malicious Complaints:
Please submit only genuine and well-founded complaints. False or unfounded reports may result in legal consequences:
(defamation, violation of reputation, claims for damages etc...)
GDPR Compliance:
Mono Group and Results Training Ltd. handle all personal data in accordance with the GDPR of 2018. Data is used exclusively for the purpose of complaint handling.